Posts Tagged ‘courier services’

Handsome Delivery Man or Mover

Delivery man or mover resting with a stack of boxes. Full body isolated on white.

eCommerce has indeed taken the world by storm. While initially, global consumers were extremely hesitant in shopping online and in trusting a product that they could only see on their monitors or tab screens, yet over the past decade or so, they are more than comfortable with online shopping.

In fact eCommerce companies have begun to give traditional stores a run for their money. Yet not many of us understand that the business of online shopping is not limited to what we see on our screens. There is a great deal of offline physical action that takes place to enable this business.

Primary among these is the entire network of door-to-door deliveries that needs to be managed effectively for satisfying the customer base. A large number of courier and logistics companies have made the transition towards becoming Ecom delivery services vendors by adopting the following measures:

Adopting the dynamics of eCommerce: Any transportation vendor that wants to partner with eCommerce companies must first understand the many dynamics of this industry before stepping into it. The service quality levels are high and a vendor needs to raise its quality ethos before partnering with an online shopping company.

Fleet development for Ecom delivery services: The vehicle fleet is the lifeline of courier and transportation business. Depending upon the nature and quantum of merchandise being transported, the delivery vendor must update its fleet in terms of fitment and quantum. For specific forms of cargo like perishables, there may be a requirement of temperature-controlled trucks or vans.

Manpower sensitization: For Ecom delivery services, the courier company must obtain buy-in from the key personnel involved in managing the network. They must understand the sensitivity of timelines and safe deliveries in this business.

Specific functions like reverse logistics: The eCommerce industry has a huge and ongoing requirement for services such as reverse logistics, the dynamics of which are different from regular logistics. The door to door delivery vendor must be proficient enough to handle such specialized services.

Systems and processes for Ecom delivery services: Managing efficient time definite deliveries for eCommerce requires an overhaul and streamlining of internal processes. This may include measures for quality control and deploying certain IT tools to enhance system efficiencies.

India’s leading door-to-door Express Distribution Specialist – TCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the time definite delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.

Just like any other service industry, the delivery business companies too have adapted to the ever changing requirements of the business world. Over time, they too have expanded the scope and quality levels of their services.

The growth of online shopping has especially created pressure among courier and package delivery companies to step up the curve of efficiency and performance. Ecommerce has provided an incredible boost to the package delivery industry especially in the space of express delivery.

Probably no other service has acted as such a strong catalyst to the growth of international business and trade as express delivery service. Innumerable companies have obtained strategic business benefits by partnering with high performing express delivery companies.

Delivery man or mover resting with a stack of boxes. Full body isolated on white.

Just-in-time stock management: With the assurance of timely and reliable spares and components, manufacturing companies can manage with lower stock levels which translate to lower operating cost. This leads to reduction in storage costs and also benefits in the purview of just-in-time management. This is a huge benefit for firms, whose products are typically high in value and have a relatively fast depreciation rate. Holding inventory of such products is otherwise very costly.

Shipment of time-sensitive goods: Express delivery and transportation is especially useful in instances when there is an urgent replacement required for a faulty product and when client commitments require the product to be delivered within one business day. Millions of companies around the world are depending on their express distribution vendors to build their reputation through prompt and timely deliveries that adhere to commitments.

Global border-less reach: Express distribution companies have truly erased global boundaries and have made the global business arena a reality. Express services allow high-tech firms to leverage the benefit of global sourcing, and to access markets for their products all over the world – still guaranteeing next-day/express delivery in most cases. For some firms, the majority of their business is outside their home country and express distribution allows them to operate on a truly global scale.

Improved goodwill and C-SAT: Delivering products on time has a direct impact on customer satisfaction indices and overall goodwill of the brand. Each time a consignment reaches the customer within the agreed time frame and in good shape, the customer registers the event as a positive instance of the company’s customer service and commitment.

The concept of express distribution has undoubtedly been a game changer in the world of business providing newer avenues of growth and customer satisfaction. We can look forward to even better innovations and service enhancement from the package delivery industry in the near future.

Among the express delivery companies making their mark, TCI-XPS is India’s leading Door-to-door Express Distribution Specialist. It is an arm of the $400 Million USD Group TCI and is well equipped to handle the diverse express delivery requirements including domestic courier and international courier services.

While there are new courier and logistics companies coming up with time, there are only a few that have established their identity as preferred choice for the corporate world.

In this blog, we discuss the various factors that go into the making of a successful courier company.

Reliability: By all means, this is the single most critical factor that determines the success of a courier company. Each time, a consumer entrusts his consignment to a logistics company, there is a certain commitment that arises on the part of the vendor. To what extent this commitment is honoured, determines the reliability level of the company. And since the business world is highly connected via social media and other means, the word spreads very fast about which specific courier companies fulfill the benchmark in reliability. The single most important factor that determines reliability level is the meeting of time lines in package delivery. The next important factor is the care taken for the actual consignment in terms of the packaging and special handling it requires.

Value offering: Factors like price, time taken and the overall service level provided determine the value offering of a package delivery company in India. It is this value offering that acts as one of the vital factors that determines the credibility and success of a courier company.

Robust business processes: There is a network of business processes that collectively determine the effectiveness of a single chain of consignment delivery. It is this set of processes that ensure an element of accuracy in each single transaction of package delivery. While it does take investment of time, money and skill in deploying robust processes, they go a long way in ensuring quality in business operations and the subsequent establishment of quality and credibility.

Geographical reach: A courier company is expected to have a reach across multiple locations that may even extend beyond national boundaries. A widespread service network creates a high level of trust among the consumer base.

Package delivery company in India

Nature and quantum of fleet: Especially in case of high volume business logistics, one of the most critical factors is the level of fleet being maintained by the vendor. Established players in the field of logistics have a large base of self owned jet planes and ships apart from large transport trucks.

Customer focus: Just as proper sense of customer service is a key parameter for any service industry, the same holds true for reverse logistics companies as well. This element must be visible not just in the form of a business function but as an ethos that drives operations and customer contact centre.

Value addition and technology upgrades: No business is static and change is the name of the game. Logistics companies need to constantly need to upgrade themselves in tune with the advancement of technologies and global best practices in logistics.

CHALLENGES FACED BY LOGISTICS & COURIER COMPANIESWhile we may complain about our courier service, their prices and service delivery. The fact is that even the companies in the space of E com delivery, parcel delivery and express delivery face tremendous heat due to many challenges.

In this blog, we discuss some of these challenges. These problems often lead to increased cost of services, waste of time and poor service delivery.

People intensive industry: The courier and parcel delivery industry is extremely people intensive. This is especially true for the last mile deliveries. And the onus of maintaining service quality rests on these hundreds, or thousands, and at times millions of shoulders. So how do you ensure a common ethos of service delivery across this huge team size often spread over multiple locations of the globe? It is certainly not easy and the courier companies that rise above are the ones who take this challenge head on.

Typical requirements: Half the challenge of delivering a consignment is adjusting to the special care it requires during transit. The nature of consignment can vary considerably – from medicines to electronics and jewelry to perishable food products. It requires tremendous balance of man, machine and skill-set to safely deliver varied consignments to their right destinations.

Ever evolving technology: Technology is changing every other day. Competition drives the courier companies to regularly invest in evolving technologies to stay ahead of the competition. However, these changes require heavy investment and create need for new product training.

Customer demand: The customer requirements are getting more and more challenging with passing time and this creates a lot of pressure among parcel delivery and express delivery companies. While adhering to customer expectations, the vendors need to synergism various elements of their business such as HR, technology, customer contact, IT and infrastructure.

Competition and increasing overheads:  On the other hand, the courier companies are under  perpetual  pressure to provide time definite delivery at low prices due to high competition.  This is a  typical  situation  faced by most vendors in this industry.

Customer contact: When the client case is large, the quantum of customer handling via contact centers becomes a huge challenge. It requires perfect coordination with the operations crew that may be scattered across multiple locations. It also requires high end training for the customer contact agents to communicate effectively and gain the ability to portray an efficient face of the company.

Trade and commerce in the world has depended on goods transportation and logistics since centuries. Even thousands of years ago, there used to be elaborate systems in place for the transit of goods from one part of the world to another through large boats and ships. That is how spices from India reached as far as Egypt and fine chinaware reached from China to other parts of the world.It is interesting to note that some fundamentals have not changed even across centuries when it comes to logistics services. For instance, there is this extreme dependency of business houses and investors who send their expensive merchandise through providers of logistics services. Secondly, there is a high level of risk undertaken by the vendors or providers.

What has however changed is the fact that there are far better transportation facilities and due to the economies of large scale, such services are within the reach even of smaller businesses and common man.

In fact, the most dynamic evolution of logistics services and express courier companies has been in terms of the service levels and customer service that they offer. Advanced technology and modern transportation systems have almost removed the risk from large distance logistics and have enabled providers to provide assured deliveries and timelines.

Logistics Companies in IndiaThis in turn has allowed businesses to be more confident of their merchandise reaching their consumers in good condition and within agreed time frames. Established vendors now have elaborate customer contact systems to provide real time status and updates on the package deliveries. This aspect has proved as a game changer for modern day businesses that sustain on keeping time commitments for their deliverables. Their trust on their courier and logistics vendors is further reflected in the trust that their consumers instill in their brand.

A key reason for this evolution is the sheer size and quantum of merchandise going to and fro across the world each day. Thousands of freight ships transport merchandise worth billions of dollars each day in the form of large containers. Similarly, a large amount of goods travel from one part of the world to another through large transport jets. While on a smaller scale, a great deal of express courier activity takes place within cities and states through general road transport providing convenience and benefit to millions of consumers the world over.There is a bright future ahead for the courier and logistics industry.

Try observing how many important documents and packages are delivered to you during any given week safely and securely. This may include your online shopping products, phone bills, credit card statements and the like. It is interesting how we tend to take this for granted while an entire massive framework works in the background to deliver to us what matters so much.

Ever since the courier companies and package delivery companies came into being to replace the conventional postal services, business standards and consumer expectations have increased for good. In today’s scenario we take timeliness and product safety as given factors especially when we deal with reputed brands.

Let us understand the different types of services provided by courier companies. In the B2B sphere, they offer sea transit, air transit and surface transport facilities. These services are typically utilized by large and medium size manufacturing and distribution companies that transport their goods in the form of large containers. These containers may contain merchandise ranging from locomotives, engineering machinery and cars to consumer appliances and other industrial goods.

Fast Door To Door Domestic Courier Services Companies in IndiaSurface logistics cater to regular products like day to day packages like documents, electronic goods, FMCG and IT products. A major segment within surface logistics is the massive online shopping industry that forms a major chunk in practically every country of the world. In fact, it is the online shopping industry that has triggered the massive impetus to the concept of efficient door to door delivery.

Online shopping or eCommerce as we call it, practically began a new era of efficient door to door package delivery services. This is one industry that practically rides on the efficiency and efficacy of Door to door package Delivery services. Customer satisfaction in the online industry depends on just on the product quality, but also on the quality of packaging and timely delivery.

Modern business dynamics have also provided impetus to Express Distribution Service companies. These are companies that cater to urgent demands of business deliveries like next business day or 2 day express service. Express service has become very popular due to the requirement of urgent communication material like PIN numbers, ATM cards and the like.

Any courier company of reasonable size and repute today offers a complete mix of package delivery services. This benefits business clients of diverse sizes and requirements. Whatever be your courier requirement, you can surely find a suitable vendor to fulfill the same.

There was a time not so long ago when people used to rely on postal services while courier services were engaged only for high priority services and deliveries. However, as time went by, the trust on postal services started reducing. Slowly and steadily, courier companies started expanding their portfolio and service levels.

While initially there was a hesitation of high cost from the perspective of engaging courier services specifically in developing countries like India, very soon consumers realized the business advantage and value that courier companies offer. Another important factor that added to this trend was the economies of large scale. When a large consumer base began engaging the services of courier companies, those companies were able to lower their affective costs and offer affordable prices to consumers.

The rise of online retail companies has also provided a huge impetus to courier companies. This is one industry that cannot sustain itself without the support of surface logistic companies. In fact, these are companies that also provide value–added services like reverse logistics and pick-up services to online retailers. These are services that have become essential to the business of online retail companies.

International Courier Services in India,Courier services in India

The key reason why consumers are willing to pay a premium for engaging consumer companies is the promise of reliability and accountability that they offer. In fact, large courier companies have established a huge network including their own transport jets and a huge truck fleet. This creates a high level of confidence in the minds of consumers as they know they are dealing with a company that has a large established network. Such companies have a goodwill that even surpasses that of Government postal services.

The advancement of logistics companies has come as a boon for service based sectors like banking and telecom. It would have been unthinkable for them to provide documents like bills, debit cards, statements, pin numbers etc to consumers on time without the support of courier companies.

Accountability is a key advantage offered by courier services in India. With some of them being available online, consumers are able to track their packages with accuracy and peace of mind. Their contact centers are also able to address consumer queries and hence provide high customer service. It is indeed unthinkable for the modern world to sustain without the support of effective and efficient logistic companies. We can surely look forward to even better qualitative improvement in the services offered by courier and logistic companies.