Posts Tagged ‘Courier services in India’

Logistics Companies in IndiaThe express delivery service companies, like other companies in the service industry, have acclimatized to the constantly changing needs of the business world. They have adapted to customer demands and requirements quickly and not only expanded their range of services but also ensured improvement in quality levels.
The rapid rise of online shopping, eCommerce websites and apps has made the express delivery service providers more competitive. They are scrambling to make their services better than the rest. With customer satisfaction as their priority, these companies are constantly trying to enhance their efficiency and performance.

Express Delivery Service Benefits

There is no doubt that the advent of eCommerce has given a tremendous boost to the express package delivery vendors. These days, most companies that deal with timely delivery of consignments get into a partnership with an express delivery vendor to obtain strategic business advantages. Some of the benefits that these companies enjoy due to the presence of an efficient delivery service partner are described as follows:

Efficient Stock Management – Since express transportation companies assure reliable and timely delivery of packages and other heavy components, businesses such as Manufacturing can afford to keep lower levels of stock, which in turn reduces operating as well as storage costs. This is an enormous advantage for companies that deal in highly valued products that have a fast depreciation rate. Keeping an inventory of such kind of products can otherwise prove to be very expensive.

Delivery of Time-sensitive Shipments – It is a common occurrence for clients to need an urgent replacement for a defective product or even to need a particular product delivered within a very short time. Express delivery and transportation services come to the rescue in such situations. A lot of businesses all over the world heavily depend on these express courier services to cater to specific demands of clients, where time is of utmost importance. This helps to build the reputation of the business and assures client loyalty.

Widespread Global Reach – The services provided by express delivery companies have removed geographical borders and created a global business arena. These delivery services allow hi-tech companies to leverage the advantages of global sourcing and reach markets all over the world for their products and even ensure safe express delivery at reasonable prices. Thus big businesses can operate on an enormous scale when the distribution is taken care of by the express transportation vendors.

Enhanced Brand Loyalty and C-SAT – Timely and safe deliveries of products and packages increases customer satisfaction and the overall goodwill of the brand name. Every time a customer receives a product on time and in good condition, it creates a positive impression in the person’s mind about customer service and commitment of the company.

Thus, it is safe to say that express package delivery services have totally changed the world of business with its positive impact. It has led to the growth and rise of thousands of small and big businesses. The express delivery industry is bound to see better innovations and enhanced services in the future.

TCI-XPS
TCI-XPS is a leading express transportation and delivery services provider. It is a part of Group TCI, which is valued at $400 Million. TCI-XPS regularly deals with different express delivery requirements, whether domestic or international. It provides its customers with seamless connectivity across air, road and rail with an extensive network, which is one of a kind in the industry.

Logistics Companies in IndiaBy their very essence, tertiary industries like courier and door to door delivery provide support and value to key industries. More so, via their value-added offerings like express distribution, businesses have obtained tremendous benefits.

Direct benefits of express deliveries

  • Door to door delivery industry grows in direct proportion to the overall economic growth. As a result, many new companies have entered this business segment recently leading to tremendous growth in employment. In 2009, the express distribution industry had an employment base of around 1.3 million staff worldwide – around a third more than the petroleum refinery industry. The express industry also supports a total of 2.75 million jobs worldwide through indirect employment. In 2008, the express industry made a direct contribution to world GDP of US$80 billion, close to that of the shipbuilding industry.*
  • The high value of goods transported by the industry translates to a high contribution to national GDP as well as higher governmental taxes. In this manner, the express industry is a key contributor towards economic growth as well as state welfare measures.

Indirect benefits of express deliveries

  • By enabling next day deliveries, express transportation companies have allowed businesses to take their service levels to an entirely high level. They are better able to fulfill their commitments and set higher benchmarks. They can retain existing customers as well as attract new ones with enhanced service levels. By ensuring quality management across the various consignments delivered, businesses are able to maintain/enhance brand loyalty and business credibility.
  • With better management of tools like express delivery, businesses can gain a unique competitive edge and go the extra mile in ensuring customer delight.
  • The door to door delivery industry form an important base for the success of online shopping. It has acted as a catalyst towards the magnificent growth of online shopping across the world.
  • With the assurance of being able to receive production inputs in short time and with assured timelines, production houses are able to manage with lower reorder levels leading to more efficient stock management and lower input costs. Further more, a robust courier system removes the risk of stock outage leading to seamless production cycles.

India’s leading door-to-door Express Distribution Specialist, TCI-XPS is a division of INR 20 Billion (Approx. $ 400 Million USD) GROUP TCI and is well positioned to handle the diverse express delivery requirements including domestic courier and international courier services. Ever since its inception, the company has supported many businesses across the globe by offering efficient courier and distribution services.

*http://www.euroexpress.org/facts-figures

CHALLENGES FACED BY LOGISTICS & COURIER COMPANIESWith business scales and volumes going up the world over, courier companies are more in demand and newer ones are coming up at a fast pace. This is not surprising considering that the business world needs many courier companies to perform. Not just many, but in fact professional courier companies that are professional and efficient.

In this blog, we analyze the many ways in which a courier company can come up through the levels of efficiency and professionalism.

Set up strong KRAs: Set up an internal process with very specific KRAs and the same must be communicated to all business units of your company to implement. Clients are better able to trust vendors who have well development processes and strict quality parameters to work upon.

Enhance your human capital: Courier business, domestic or international, is a services business and depends heavily on the human capital running it. Invest in professional workshops for your key personnel to introduce them to global best practices in international courier. An aware and proficient workforce would be the driving force for your courier business.

Create a digital presence: Leverage the digital platforms of web and social media to enhance brand presence and loyalty. Being well connected on the social media brings your clients on a conversational platform and makes your business easy to relate to. An impressive digital presence can help you retain your existing clients as well as make new ones.

Obtain quality certifications: Nothing works better to create credibility in the business world than having the right certifications by your side. There are specific agencies that can guide you in updating your internal processes and in meeting the guidelines for this purpose. As you strive towards well-known international certifications, you also take your business to a higher level of professionalism.

Think beyond borders: Set up a milestone when you let your courier business cross the domestic borders to become global. Indeed this requires tremendous investment of time, efforts and money, yet going global presents fresh business opportunities allowing your business to expand to new horizons as an international courier services company.

India’s leading door-to-door Express Distribution SpecialistTCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the diverse express delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.

Courier services in India,International Courier Services in IndiaConsider for a moment how much your business will be impacted if you are not assured when and in what condition your consignment will reach your intended recipients. A major part of business success depends upon safe and timely delivery of consignments and products to consumers.

In fact, as the modern world has progressed, it is impossible to even imagine a world that can sustain without the active support of international courier and parcel delivery companies. In this blog, we try to analyze the many ways in which international courier services impact the world of business.

Vital to competitiveness: By enhancing levels of customer service, efficient courier companies provide a competitive edge to the business creating opportunities for customer delight. By ensuring quality management across the various consignments delivered, businesses are able to maintain/enhance brand loyalty and business credibility.

Reduction in input costs: What would you do as a business manager when you are confident that you can obtain quality inputs and raw material from anywhere in the world with minimal compromise on timelines and efficiency? Certainly you would be able to select among cheap suppliers from across the world with no worries about receiving them on time. You can well imagine the tremendous flexibility and business advantage this offers. Each year, businesses around the world save billions of dollars by making optimum choices for their inputs based on cost and other factors.

Improved stock management: With the assurance that parts can reach the plant on time, a business can afford to keep minimal quantity in stock leading to more efficient stock management and lower input costs. Further more, a robust courier system removes the risk of stock outage leading to seamless production cycles.

Better handling of returns and complaints: When you engage an efficient parcel delivery company to handle your business’s returns and complaints, you take the next level in ensuring customer convenience and satisfaction. This concept not only leads to ease in operations, it also ensures quicker turnarounds for improved business efficiency and C-SAT levels.

India’s leading door-to-door Express Distribution Specialist, TCI-XPS is a division of INR 20 Billion (Approx. $ 400 Million USD) GROUP TCI and is well positioned to handle the diverse express delivery requirements including domestic courier and international courier services. Ever since its inception, the company has supported many businesses across the globe by offering efficient courier and distribution services.

Courier services in India,International Courier Services in IndiaWith several new online shopping websites coming up each day, all of them are trying to somehow differentiate over the other in terms of merchandise and service offering. The modern-day customer is a man in haste and he wants his merchandise delivered in minimal time.

Express Delivery companies have come to the rescue and greatly enabled online shopping websites to provide enhanced level of services.

Specifically suitable for certain products: Express delivery is a lifeline for certain products that need to be delivered the same or next business day. These include cakes and bouquets that are sent for special occasions. Very often, the request is made the same day or just one day before and the ‘wishes’ need to reach the recipient on the occasion date.

Second most common item that requires express delivery is medicines and perishable commodities like milk and vegetables.

Express delivery caters to the impulse: Items like mobiles and clothes are often purchased on impulse. In such cases, the customer insists for an express delivery despite no apparent urgency. Even in such cases, online shopping websites can go the extra mile in bringing a smile on the customer’s face.

In my own experience, it happened that I ordered a Google Nexus Tab after much deliberation and wanted the delivery on next day since it was my holiday. And when I actually received it on the desired day, my happiness was doubled as I could experience that on a holiday.

It brings more revenue: In many cases, the express delivery option is given on an extra premium. While clients take this option on a sense of impulse, it improves the profit margin for the providers.

Helps beat competition: In a scenario where most of the products are similar on major eCommerce websites with minimal variation in pricing, service differentiation is the way out to beat the competition. Options such as express or next day delivery help in creating instances of customer delight and build long term goodwill for the websites.

India’s leading door-to-door Express Distribution Specialist – TCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the diverse express delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.

Time Definite Door to door delivery Courier Services in IndiaThere is no doubt that the concept of express delivery and transportation has changed the world of business and has taken it to new heights. Business houses heavily depend upon their express transportation vendors when it comes to the shipment of time sensitive goods or as support for just-in-time stock management.

Express service is also helping millions of businesses worldwide to raise their standards of customer service and satisfaction. When the product reaches on time and in good condition, it creates an opportunity for enormous customer delight.

However, the decision for choosing the right vendor has to be made with utmost care. In today’s scenario, a delivery vendor is more like a partner who play an instrumental role in determining your business success.

Cost: This is undoubtedly the basic and most obvious deciding factor. For the sake of business sense, you need to identify a vendor who can provide the most cost effective solution to your express delivery requirements.

Quality: Despite it being an express delivery, it is also important that the consignment reaches the customer in good condition and provides an overall worthwhile experience. While you as the business client need updated information and track of your consignment, the recipient too has expectations of a seamless delivery with minimal follow up and intervention.

Professional approach: As a business owner/manager, you need to evaluate the overall value offering that the vendor offers and not just low costs. Therefore, do a proper research before signing the contract and try to know whether the vendor is following professional business practices and is the team motivated enough. You may check for any professional certifications that the express company has to its credit.

Geographical reach: If you are catering to customers in widespread locations, you need to ensure that your express freight vendor has that level of global reach. The concept of scalability is very important so that you are able to plan a long term association and for this, you need a vendor that has long term vision.

Value added services: There are situations, where you need your logistics partner to step into your shoes and be able to advise the best solution for you. With the right efforts, you can choose a vendor that can offer that value addition.

India’s leading door-to-door Express Distribution Specialist – TCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the diverse express delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.