Archive for the ‘courier services’ Category

Domestic courier service in India

What is Reverse Logistics?

In the express delivery industry, Reverse Logistics is a term used to describe all operations associated with the reuse of products and materials. It can be defined as the process of planning, executing and monitoring the cost-effective and efficient flow of raw materials, inventory, finished products and information related to them such as point of origin and destination. Simply put, reverse logistics is the process of transporting goods from their final destination. This is done for the purpose of proper disposal for for capturing value.
The process of reverse logistics includes the management and sale of excess goods or returned products and shipments. Traditional logistics deals with the process that brings a shipment to the customer. However, in the case of reverse logistics, the product goes back at least one step back in the entire supply chain, that is, product moves from the customer to the distributor or manufacturer. Reverse logistics comes into the picture after the sale of the product. If the product is found to be flawed, the customer has the right to return it. On return, the entire process and management involved in getting the product back is called reverse logistics. This flow includes the shipping of the defective goods, testing it, fixing the defects if possible followed by disposal or recycling. The product travels in reverse via the same supply chain network.

Importance of Reverse Logistics in the eCommerce Industry

In the eCommerce industry, the process of reverse logistics presents a massive operational challenge. This is due to the huge volume and costs of processing returned items. If reverse logistics is handled effectively, it leads to increased customer delight, reduced resource investments, decreased storage costs and distribution expenses. The number of returned goods that travel back the supply chain is much more than what people usually imagine. Studies indicate that the actual cost of transporting returned items can be as much as 5 percent of the total revenue. Some industries like catalogue retail, book publishing, greeting cards see an astonishing number of returns. Reverse logistics quality management and costs are something that cannot be overlooked by eCommerce companies as it helps to manage customer relationships and build brand loyalty.

TCI-XPS is a leading national and international express delivery service provided that also specializes in Reverse Logistics. It’s parent company is Group TCI which is valued at USD 400 million. TCI-XPS has a superior reverse logistic process in place that is efficient and cost-effective.

Logistics Companies in IndiaThe express delivery service companies, like other companies in the service industry, have acclimatized to the constantly changing needs of the business world. They have adapted to customer demands and requirements quickly and not only expanded their range of services but also ensured improvement in quality levels.
The rapid rise of online shopping, eCommerce websites and apps has made the express delivery service providers more competitive. They are scrambling to make their services better than the rest. With customer satisfaction as their priority, these companies are constantly trying to enhance their efficiency and performance.

Express Delivery Service Benefits

There is no doubt that the advent of eCommerce has given a tremendous boost to the express package delivery vendors. These days, most companies that deal with timely delivery of consignments get into a partnership with an express delivery vendor to obtain strategic business advantages. Some of the benefits that these companies enjoy due to the presence of an efficient delivery service partner are described as follows:

Efficient Stock Management – Since express transportation companies assure reliable and timely delivery of packages and other heavy components, businesses such as Manufacturing can afford to keep lower levels of stock, which in turn reduces operating as well as storage costs. This is an enormous advantage for companies that deal in highly valued products that have a fast depreciation rate. Keeping an inventory of such kind of products can otherwise prove to be very expensive.

Delivery of Time-sensitive Shipments – It is a common occurrence for clients to need an urgent replacement for a defective product or even to need a particular product delivered within a very short time. Express delivery and transportation services come to the rescue in such situations. A lot of businesses all over the world heavily depend on these express courier services to cater to specific demands of clients, where time is of utmost importance. This helps to build the reputation of the business and assures client loyalty.

Widespread Global Reach – The services provided by express delivery companies have removed geographical borders and created a global business arena. These delivery services allow hi-tech companies to leverage the advantages of global sourcing and reach markets all over the world for their products and even ensure safe express delivery at reasonable prices. Thus big businesses can operate on an enormous scale when the distribution is taken care of by the express transportation vendors.

Enhanced Brand Loyalty and C-SAT – Timely and safe deliveries of products and packages increases customer satisfaction and the overall goodwill of the brand name. Every time a customer receives a product on time and in good condition, it creates a positive impression in the person’s mind about customer service and commitment of the company.

Thus, it is safe to say that express package delivery services have totally changed the world of business with its positive impact. It has led to the growth and rise of thousands of small and big businesses. The express delivery industry is bound to see better innovations and enhanced services in the future.

TCI-XPS
TCI-XPS is a leading express transportation and delivery services provider. It is a part of Group TCI, which is valued at $400 Million. TCI-XPS regularly deals with different express delivery requirements, whether domestic or international. It provides its customers with seamless connectivity across air, road and rail with an extensive network, which is one of a kind in the industry.

Package delivery company in IndiaA lot of big businesses depend upon the timely delivery of consignments, that too in good condition, to clients all over the world. If the delivery part of the system failed or faltered, it would have a highly adverse effect on these businesses. The current advanced age we live in, it is not possible to carry out business smoothly without the active participation of international transportation and courier delivery companies. International courier services impact global businesses in a major way. The following points discuss the significance of express delivery in the modern world.

They encourage competition – There are numerous internal courier service companies each trying to be better than the other, which has made the industry very competitive. Companies are constantly improving their customer service levels ensuring customer delight and loyalty. They have rigorous quality management processes in place to maintain their business credibility and customer base.

They reduce input costs – Thanks to international express delivery services, business managers can now procure high quality raw materials and inputs from any place in the world on time and at a reasonable price. Besides, this is extremely beneficial to businesses as it offers them tremendous flexibility. Businesses all over the world save millions of dollars by choosing an appropriate delivery service vendor, based on their specific requirements.

Their services lead to better stock management – Prompt and timely delivery by express delivery companies have ensured that businesses can keep minimum stock, which improves stock management and reduces business expenses. Moreover, a robust delivery service nullifies the risk of stock outage, which helps in seamless production cycles.

They handle returns and complaints better – A professional courier delivery service takes care of all business complaints and returns efficiently thereby enhancing customer satisfaction. An efficient approach towards customer convenience leads to ease of operations and promotes brand loyalty.

TCI-XPS

TCI-XPS is considered one of India’s leading international delivery service companies. Its parent company is Group TCI, which is estimated to be valued at approximately $400M. TCI-XPS is capable of handling diverse express transportation requirements both domestically and internationally. It offers the advantage of seamless connectivity across air, road and rail with a widespread network, which is quite unmatched in the industry.

Package delivery company in India

The advent of express delivery and transportation has completely transformed the business world and taken it to a whole new level. These days most businesses that deal with time-sensitive shipments and deliverable services, rely heavily on express delivery service providers. Express transportation services have helped thousands of businesses across the world to improve their standard of services, which has led to greater customer satisfaction. On-time delivery of products in proper condition results in customer delight and builds loyalty towards a company.

Choosing the Right Vendor
Choosing the most suitable vendor is a major decision that companies have to make. It is a decision that must be taken carefully after taking into account all considerations, because an express transportation vendor almost acts as a partner who plays a significant role in the growth and success of the business. Some of the factors to be considered before finalising an express delivery service provider are as follows:

  • Pricing – The cost is obviously the basic deciding aspect. The vendor one chooses must be the most cost-effective for that particular business and must fulfil all delivery requirements.
  • Quality – Not only do the deliveries need to be on time but the products should be delivered in good, unspoilt condition. This enhances the overall customer experience. Customers should expect to receive their product as promised by the company without having to follow up or intervene.
  • Professionalism – Being cost-effective isn’t enough for an express transportation vendor, they also need to possess a professional approach. Before choosing a vendor one should find out the business practices being followed by them, how motivated their team is and also check their previous recognitions and certifications if any.
  • Geographic Limitations – One must ensure to check a vendor’s level of global reach before choosing one, especially if the company deals with customers scattered all over the world. It is always advisable to associate with a vendor that understands the concept of business scalability and is able to see the long term benefits.TCI-XPS
    TCI-XPS is one of the leaders in door-to-door express transportation and delivery services. It is a division of $400 Million USD Group TCI. TCI-XPS is equipped well to deal with the different express delivery requirements, whether domestic or international. It offers the advantage of seamless connectivity across air, road and rail with a widespread network, which is unparalleled in the industry.
Handsome Delivery Man or Mover

Delivery man or mover resting with a stack of boxes. Full body isolated on white.

eCommerce has indeed taken the world by storm. While initially, global consumers were extremely hesitant in shopping online and in trusting a product that they could only see on their monitors or tab screens, yet over the past decade or so, they are more than comfortable with online shopping.

In fact eCommerce companies have begun to give traditional stores a run for their money. Yet not many of us understand that the business of online shopping is not limited to what we see on our screens. There is a great deal of offline physical action that takes place to enable this business.

Primary among these is the entire network of door-to-door deliveries that needs to be managed effectively for satisfying the customer base. A large number of courier and logistics companies have made the transition towards becoming Ecom delivery services vendors by adopting the following measures:

Adopting the dynamics of eCommerce: Any transportation vendor that wants to partner with eCommerce companies must first understand the many dynamics of this industry before stepping into it. The service quality levels are high and a vendor needs to raise its quality ethos before partnering with an online shopping company.

Fleet development for Ecom delivery services: The vehicle fleet is the lifeline of courier and transportation business. Depending upon the nature and quantum of merchandise being transported, the delivery vendor must update its fleet in terms of fitment and quantum. For specific forms of cargo like perishables, there may be a requirement of temperature-controlled trucks or vans.

Manpower sensitization: For Ecom delivery services, the courier company must obtain buy-in from the key personnel involved in managing the network. They must understand the sensitivity of timelines and safe deliveries in this business.

Specific functions like reverse logistics: The eCommerce industry has a huge and ongoing requirement for services such as reverse logistics, the dynamics of which are different from regular logistics. The door to door delivery vendor must be proficient enough to handle such specialized services.

Systems and processes for Ecom delivery services: Managing efficient time definite deliveries for eCommerce requires an overhaul and streamlining of internal processes. This may include measures for quality control and deploying certain IT tools to enhance system efficiencies.

India’s leading door-to-door Express Distribution Specialist – TCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the time definite delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.

Logistics Companies in IndiaBy their very essence, tertiary industries like courier and door to door delivery provide support and value to key industries. More so, via their value-added offerings like express distribution, businesses have obtained tremendous benefits.

Direct benefits of express deliveries

  • Door to door delivery industry grows in direct proportion to the overall economic growth. As a result, many new companies have entered this business segment recently leading to tremendous growth in employment. In 2009, the express distribution industry had an employment base of around 1.3 million staff worldwide – around a third more than the petroleum refinery industry. The express industry also supports a total of 2.75 million jobs worldwide through indirect employment. In 2008, the express industry made a direct contribution to world GDP of US$80 billion, close to that of the shipbuilding industry.*
  • The high value of goods transported by the industry translates to a high contribution to national GDP as well as higher governmental taxes. In this manner, the express industry is a key contributor towards economic growth as well as state welfare measures.

Indirect benefits of express deliveries

  • By enabling next day deliveries, express transportation companies have allowed businesses to take their service levels to an entirely high level. They are better able to fulfill their commitments and set higher benchmarks. They can retain existing customers as well as attract new ones with enhanced service levels. By ensuring quality management across the various consignments delivered, businesses are able to maintain/enhance brand loyalty and business credibility.
  • With better management of tools like express delivery, businesses can gain a unique competitive edge and go the extra mile in ensuring customer delight.
  • The door to door delivery industry form an important base for the success of online shopping. It has acted as a catalyst towards the magnificent growth of online shopping across the world.
  • With the assurance of being able to receive production inputs in short time and with assured timelines, production houses are able to manage with lower reorder levels leading to more efficient stock management and lower input costs. Further more, a robust courier system removes the risk of stock outage leading to seamless production cycles.

India’s leading door-to-door Express Distribution Specialist, TCI-XPS is a division of INR 20 Billion (Approx. $ 400 Million USD) GROUP TCI and is well positioned to handle the diverse express delivery requirements including domestic courier and international courier services. Ever since its inception, the company has supported many businesses across the globe by offering efficient courier and distribution services.

*http://www.euroexpress.org/facts-figures

CHALLENGES FACED BY LOGISTICS & COURIER COMPANIESWith business scales and volumes going up the world over, courier companies are more in demand and newer ones are coming up at a fast pace. This is not surprising considering that the business world needs many courier companies to perform. Not just many, but in fact professional courier companies that are professional and efficient.

In this blog, we analyze the many ways in which a courier company can come up through the levels of efficiency and professionalism.

Set up strong KRAs: Set up an internal process with very specific KRAs and the same must be communicated to all business units of your company to implement. Clients are better able to trust vendors who have well development processes and strict quality parameters to work upon.

Enhance your human capital: Courier business, domestic or international, is a services business and depends heavily on the human capital running it. Invest in professional workshops for your key personnel to introduce them to global best practices in international courier. An aware and proficient workforce would be the driving force for your courier business.

Create a digital presence: Leverage the digital platforms of web and social media to enhance brand presence and loyalty. Being well connected on the social media brings your clients on a conversational platform and makes your business easy to relate to. An impressive digital presence can help you retain your existing clients as well as make new ones.

Obtain quality certifications: Nothing works better to create credibility in the business world than having the right certifications by your side. There are specific agencies that can guide you in updating your internal processes and in meeting the guidelines for this purpose. As you strive towards well-known international certifications, you also take your business to a higher level of professionalism.

Think beyond borders: Set up a milestone when you let your courier business cross the domestic borders to become global. Indeed this requires tremendous investment of time, efforts and money, yet going global presents fresh business opportunities allowing your business to expand to new horizons as an international courier services company.

India’s leading door-to-door Express Distribution SpecialistTCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the diverse express delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.

Courier services in India,International Courier Services in IndiaConsider for a moment how much your business will be impacted if you are not assured when and in what condition your consignment will reach your intended recipients. A major part of business success depends upon safe and timely delivery of consignments and products to consumers.

In fact, as the modern world has progressed, it is impossible to even imagine a world that can sustain without the active support of international courier and parcel delivery companies. In this blog, we try to analyze the many ways in which international courier services impact the world of business.

Vital to competitiveness: By enhancing levels of customer service, efficient courier companies provide a competitive edge to the business creating opportunities for customer delight. By ensuring quality management across the various consignments delivered, businesses are able to maintain/enhance brand loyalty and business credibility.

Reduction in input costs: What would you do as a business manager when you are confident that you can obtain quality inputs and raw material from anywhere in the world with minimal compromise on timelines and efficiency? Certainly you would be able to select among cheap suppliers from across the world with no worries about receiving them on time. You can well imagine the tremendous flexibility and business advantage this offers. Each year, businesses around the world save billions of dollars by making optimum choices for their inputs based on cost and other factors.

Improved stock management: With the assurance that parts can reach the plant on time, a business can afford to keep minimal quantity in stock leading to more efficient stock management and lower input costs. Further more, a robust courier system removes the risk of stock outage leading to seamless production cycles.

Better handling of returns and complaints: When you engage an efficient parcel delivery company to handle your business’s returns and complaints, you take the next level in ensuring customer convenience and satisfaction. This concept not only leads to ease in operations, it also ensures quicker turnarounds for improved business efficiency and C-SAT levels.

India’s leading door-to-door Express Distribution Specialist, TCI-XPS is a division of INR 20 Billion (Approx. $ 400 Million USD) GROUP TCI and is well positioned to handle the diverse express delivery requirements including domestic courier and international courier services. Ever since its inception, the company has supported many businesses across the globe by offering efficient courier and distribution services.

Courier services in India,International Courier Services in IndiaWith several new online shopping websites coming up each day, all of them are trying to somehow differentiate over the other in terms of merchandise and service offering. The modern-day customer is a man in haste and he wants his merchandise delivered in minimal time.

Express Delivery companies have come to the rescue and greatly enabled online shopping websites to provide enhanced level of services.

Specifically suitable for certain products: Express delivery is a lifeline for certain products that need to be delivered the same or next business day. These include cakes and bouquets that are sent for special occasions. Very often, the request is made the same day or just one day before and the ‘wishes’ need to reach the recipient on the occasion date.

Second most common item that requires express delivery is medicines and perishable commodities like milk and vegetables.

Express delivery caters to the impulse: Items like mobiles and clothes are often purchased on impulse. In such cases, the customer insists for an express delivery despite no apparent urgency. Even in such cases, online shopping websites can go the extra mile in bringing a smile on the customer’s face.

In my own experience, it happened that I ordered a Google Nexus Tab after much deliberation and wanted the delivery on next day since it was my holiday. And when I actually received it on the desired day, my happiness was doubled as I could experience that on a holiday.

It brings more revenue: In many cases, the express delivery option is given on an extra premium. While clients take this option on a sense of impulse, it improves the profit margin for the providers.

Helps beat competition: In a scenario where most of the products are similar on major eCommerce websites with minimal variation in pricing, service differentiation is the way out to beat the competition. Options such as express or next day delivery help in creating instances of customer delight and build long term goodwill for the websites.

India’s leading door-to-door Express Distribution Specialist – TCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the diverse express delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.

Time Definite Door to door delivery Courier Services in IndiaThere is no doubt that the concept of express delivery and transportation has changed the world of business and has taken it to new heights. Business houses heavily depend upon their express transportation vendors when it comes to the shipment of time sensitive goods or as support for just-in-time stock management.

Express service is also helping millions of businesses worldwide to raise their standards of customer service and satisfaction. When the product reaches on time and in good condition, it creates an opportunity for enormous customer delight.

However, the decision for choosing the right vendor has to be made with utmost care. In today’s scenario, a delivery vendor is more like a partner who play an instrumental role in determining your business success.

Cost: This is undoubtedly the basic and most obvious deciding factor. For the sake of business sense, you need to identify a vendor who can provide the most cost effective solution to your express delivery requirements.

Quality: Despite it being an express delivery, it is also important that the consignment reaches the customer in good condition and provides an overall worthwhile experience. While you as the business client need updated information and track of your consignment, the recipient too has expectations of a seamless delivery with minimal follow up and intervention.

Professional approach: As a business owner/manager, you need to evaluate the overall value offering that the vendor offers and not just low costs. Therefore, do a proper research before signing the contract and try to know whether the vendor is following professional business practices and is the team motivated enough. You may check for any professional certifications that the express company has to its credit.

Geographical reach: If you are catering to customers in widespread locations, you need to ensure that your express freight vendor has that level of global reach. The concept of scalability is very important so that you are able to plan a long term association and for this, you need a vendor that has long term vision.

Value added services: There are situations, where you need your logistics partner to step into your shoes and be able to advise the best solution for you. With the right efforts, you can choose a vendor that can offer that value addition.

India’s leading door-to-door Express Distribution Specialist – TCI-XPS – is a division of $400 Million USD Group TCI and is well equipped to handle the diverse express delivery requirements such as domestic courier and international courier services. The company offers the advantage of seamless connectivity across air, road and rail with the widest branch network simply unmatched in the industry.